1. Notification Management Responsibilities

• Mandatory Dashboard Monitoring:
  • Hotel staff MUST check the dashboard notifications frequently throughout their shift
  • All booking notifications must be acknowledged and processed immediately
  • Failure to monitor notifications may result in booking conflicts and financial penalties

2. Double Booking Prevention and Resolution

• Consequences of Room Assignment Errors:
  • If a pre-booked room is mistakenly given to another customer due to failure to check notifications:
  • The hotel staff member must either:
    1. Refund the full booking fee to the original customer, OR
    2. Arrange an alternative room acceptable to the customer
  • All associated costs will be the responsibility of the staff member who made the error

3. Booking Cancellation Protocol

• Mandatory Customer Consultation:
  • Staff are STRICTLY PROHIBITED from cancelling any booking without prior customer consultation
  • All cancellation requests must be documented with customer consent
  • Unauthorized cancellations may result in disciplinary action

4. Payment Collection Policy

• Payment Upon Arrival:
  • Customer payments are to be collected upon arrival at the hotel
  • Staff must ensure proper documentation of all payments
  • Payment methods and rates must be clearly communicated to customers

5. Additional Staff Responsibilities

• Maintain professional communication with customers at all times
• Keep accurate records of all bookings and transactions
• Report any system issues or booking conflicts immediately to management
• Ensure customer data privacy and confidentiality